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Research / Report
Thursday, July 23, 2026
Lex Reception
Keep Law Human: How People Feel About AI in Legal
A new survey of 6,000 people found that most callers still want to reach a real person when contacting a law firm, and that this preference is growing. This report looks at what that means for client trust, retention, and the first impression every call makes.
Guide
Thursday, July 2, 2026
Lex Reception
How to Improve Your Intake Process and Sign More Clients to Your Law Firm
When a lead reaches out to your legal firm, they expect a quick response. But following up with leads quickly doesn't have to require significant investment. Follow these three simple steps to improve your legal intake process and win more clients for your firm.
Guide
Friday, January 16, 2026
Lex Reception
Legal Trends for 2026: How Small and Mid-Sized Firms Will Shape The Future
This guide outlines the key client-service and intake trends shaping small and mid-sized law firms in 2026. It provides practical takeaways for improving lead conversion, client experience, and lawyer workload.
Guide
Thursday, November 20, 2025
Lex Reception
Guide to exceptional first impressions
This guide teaches law firms how to create exceptional first impressions by improving how receptionists answer, handle, and route calls. It covers mystery shopping, call scripts, empathy, note-taking, and best practices to ensure every caller feels supported.
Research / Report
Thursday, October 30, 2025
Lex Reception